Hi All, I am working on a catalog item in ServiceNow and facing an issue with variable behavior.In my catalog item:I have a variable "Request Type" with 4 choices.Based on the selected Request Type, another variable "Request Reason" is shown.The "Req...
We are experiencing issues with the App instance. The application is not functioning as expected and is blocking normal operations. Requesting investigation and resolution.
if 'Worknotes' and 'Actions taken', short description, assigned to can be displayed on the timeline in PIR of major incident on the service operations workspace.
I have created one variant named CI Page under the page in UI builder. Added the component catalog item alone in that CI Page variant. Requirement is that: Create one UI action and clicking of that UI action, it should open catalog item request in ne...
Hello, I have custom table (X) and custom playbook created for table X. It is working fine in Yokohama release. We have upgraded recently to Zurich patch 4. We are actually creating a record using playbook record generator only. After upgrade, ...
Hello Team, we have two reference fields called category and subcategory. Subcategory should set lookup filter based on category selected by user and it is working fine. After setting category, trying to do search by writing in field subacet...
Hi Everyone, We have migrated an existing process from RITM to App Engine.User submits RITM, then Reviewer Task, then Approval Task, then Fulfillment Task.Previously, the Approver had an ITIL license in where they could go to the backend, review the ...
I have configured both inbound and outbound email in my ServiceNow instance using Gmail SMTP and POP3 with a valid app password, and email sending/receiving is enabled in properties. When I test using Flow Designer, background scripts, and notificati...
In Vulnerability Manager Workspace, we have a "Bulk edit" button. There is a field named "assignment group" in it.The requirement is to add a new field "assigned to" which should display the members of the assignment group selected.How can we add the...
Hi Team,I have a custom ServiceNow application where I created a CSM Portal with two custom widgets:1. Case Submission Form – Allows users to submit cases to my custom table (customer_case).2. My Cases – Displays logged-in users’ cases from the same ...
Estoy generando la task del learning: Enviar una solicitud para que se cree la base de conocimiento “New Employee Resources” (Recursos para nuevos empleados) ya en varias ocasiones y me sigue saliendo Failed, qué debo hacer para ya culminar esta task...
Al tratar de validar tarea de formularios me tira Failed y la he hecho muchas veces y no me la valida. Segui paso a paso en youtube con otra persona y le funcionaba y a mi no... que hago?
Hello, i see from may to june 2025 we went up over 2k in users with app engine sub. How can i see what caused this? right now 100% of our users have app engine sub wich should not be the case.
Hi All,When my name is mentioned in Work Notes or Additional Comments on Incidents or Changes, I receive a notification via the bell icon. However, when I click on the notification, it redirects me by default to the CSM/FSM Workspace.I would like the...
What to do in this situation?
