After Authentication not routing to KB article

[chaitanya2948]

Hi Team,

I have KB link in email when user clicks that routes to login page, once login done routing to home page, but user expectation should be route to KB article

Example link: https://servicenow.com/sp?id=kb_article_view&sysparm_article=KBtest

Any suggestion would be help

Thanks

CK.

[Tanushree Maiti]

Hi @chaitanya2948 

Modify the redirect URL of your code.

Refer: KB0859701 Link to KB article redirects to a portal login page instead of the desired KB 

Redirecting Users to the KB Article they were previously on after login

KB2110987 Ticket link in email opens home page instead of portal after login