Applying Can Read/Cannot Read on article level does not provide me the expected result

Community Alums
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‎03-10-2025 02:46 AM

Hi Everyone,

(A) I am having a query, related to user criteria on article level.
(B) I have applied some user criteria (Cannot Read) on article level.

(C) I have also updated the system property {glide.knowman.apply_article_read_criteria} to true.
(D) Now, some uses are fulfilling the user criteria, whereas for some users it is showing "No user criteria is applied at article level" (Checked in User Criteria Diagnostics)

Let me know if I am missing any points.

Thanks in Advance
Utsav 

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Dr Atul G- LNG
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‎03-10-2025 02:52 AM

Hi @Community Alums 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0623654

https://www.servicenow.com/community/now-platform-forum/user-criteria-is-not-working-on-knowledge-article/m-p/1062143

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Ankur Bawiskar
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‎03-10-2025 03:06 AM

@Community Alums 

Did you debug it using User Criteria Diagnostics?

what's your findings?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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