Approvals are skipped in Ritm form because of domain issue in ServiceNow

[msc]

Hi everyone, 

I have an issues in service catalog item , like when ever request is raised approvals are skipped in flow designer because of domain issue.  could you please help me on this ;like flow was created in top domain and users are in top sub domains.

[Dr Atul G- LNG]

Is user has domain visibility ?

[msc]

Hi AG,

Yes we are using domains and users are created in sub domains in top domain.

When I raise the request in top domain approvals are skipped and request gets close complete.

I think there is no domain visibility

[Dr Atul G- LNG]

Hi @msc 

I also thinking , why you are creating the record in Top domain, generally record must be created in Specific domain , TOP domain just hold the process not the data.

Give a try by creating the record in specific domain.

[msc]

Hi @Dr Atul G- LNG ,

i have tried it in sub domain- like the specific domain but also the ritm approvals are skipping actually , let say customer domain i'm submitting the record but for the customer domain users the approval is skipping.