Compose email button is opening the body in plain text

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07-22-2025 05:45 AM - edited 07-22-2025 05:48 AM
Hi All,
When we are clicking the Compose email on the service operations workspace, it is showing the compose email body as plain text, How we can change it to HTML
Thanks
Sai Krishna
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07-22-2025 06:04 AM
Hi @sai krishna10 ,
It's an expected Behaviour of OOTB, it will in plain text:
If you want to change it to HTML, then you will have to use backend/ Native UI Emails :
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
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07-22-2025 07:31 AM
Can you check if your native email_client having rich text editor.
https://[instance].service-now.com/email_client.do?sysparm_table=incident&sysparm_sys_id=-1&sysparm_target=incident&sys_target=incident&sys_uniqueValue=57af7aec73d423002728660c4cf6a71c&sys_row=0&sysparm_encoded_record=&sysparm_domain_restore=false&sysparm_stack=no

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07-22-2025 08:16 AM
Yes it has rich text editor only
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07-23-2025 04:51 AM
@sai krishna10 you can refer to this
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1222852