Compose email button is opening the body in plain text

[sai krishna10]

Hi All,

When we are clicking the Compose email on the service operations workspace, it is showing the compose email body as plain text, How we can change it to HTML

Thanks

Sai Krishna

[SANDEEP DUTTA]

Hi @sai krishna10 ,

It's an expected Behaviour of OOTB, it will in plain text:

If you want to change it to HTML, then you will have to use backend/ Native UI Emails :

https://servicenowguru.com/email-notifications-system-definition/htmlformatted-email-client-message-...

[Pranesh072]

Can you check if your native email_client having rich text editor.

https://[instance].service-now.com/email_client.do?sysparm_table=incident&sysparm_sys_id=-1&sysparm_target=incident&sys_target=incident&sys_uniqueValue=57af7aec73d423002728660c4cf6a71c&sys_row=0&sysparm_encoded_record=&sysparm_domain_restore=false&sysparm_stack=no

[sai krishna10]

Yes it has rich text editor only

[Pranesh072]

@sai krishna10  you can refer to this 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1222852