Compose email button is opening the body in plain text

[sai krishna10]

Hi All,

When we are clicking the Compose email on the service operations workspace, it is showing the compose email body as plain text, How we can change it to HTML

Thanks

Sai Krishna

[Ankur Bawiskar]

@sai krishna10 

it worked fine for me and gave me the email body in bold

Ensure your Content Type -> HTML in your email client template

If my response helped please mark it correct and close the thread so that it benefits future readers.

[sai krishna10]

Yes the content type is HTML only, but in workspace the compose email box is coming as plain_text.

[Ankur Bawiskar]

@sai krishna10 

are you sure the email body html source code has html tags such as bold etc

Is it happening on other tables as well?

If the same behavior on entire instance then check in some other instance and if issue is only in your instance then raise a Case with ServiceNow.

If my response helped please mark it correct and close the thread so that it benefits future readers.