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Custom Application Record Producer working in Dev but not in QA on Service Portal? Why?

VIKASM535239375
Kilo Sage

3 weeks ago - last edited 3 weeks ago

 

Custom Application Record Producer working in Dev on Service Portal but not in QA on Service Portal?

 

Even though everything is same.

 

Also Records Producer works fine in both Dev and QA Native UI.

 

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7 REPLIES 7

Aditya_hublikar
Giga Sage

3 weeks ago

Hello @VIKASM535239375 ,

 

Can you provide any screenshot ?

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VIKASM535239375
Kilo Sage
In response to Aditya_hublikar

3 weeks ago

For Custom Application Record Producer Script Include and Client Scripts able to autopopulate Manager based on Requestor and Member field in Native UI in ServiceNow But unable to do so in Service Portal in QA

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Aditya_hublikar
Giga Sage
In response to VIKASM535239375

3 weeks ago

Hello @VIKASM535239375 ,

 

Can you please check its client script ui type to set All or not in QA 

Aditya_hublikar_0-1790246557669.png

 

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VIKASM535239375
Kilo Sage
In response to Aditya_hublikar

yesterday

I have checked UI Type is All and Script is same in both environment

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