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06-06-2025 01:58 AM
Hi all,
I have a decision table where I defined a default value to be used in case no criteria match.
Here is my decision table. In my flow, when no criteria are matched, I expected to receive the default result.
However, this is not happening — instead, I am receiving "--" as the return value.
Solved! Go to Solution.
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06-06-2025 02:01 AM
Hello,
Verify Default Answer Configuration:
-
Navigate to the
sys_decision_question
table. -
Locate the record associated with your Decision Table.
-
Ensure that the
Default Answer
field is set toTrue
. -
Also, check that the
Active
field is set toTrue
.
If the Active
field is set to False
, the Decision Table might not consider it as a valid option, leading to unexpected results.
If after these steps the issue persists, consider deleting the existing Decision Table record and creating a new one.
Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.
- Mark as New
- Bookmark
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06-06-2025 02:01 AM
Hello,
Verify Default Answer Configuration:
-
Navigate to the
sys_decision_question
table. -
Locate the record associated with your Decision Table.
-
Ensure that the
Default Answer
field is set toTrue
. -
Also, check that the
Active
field is set toTrue
.
If the Active
field is set to False
, the Decision Table might not consider it as a valid option, leading to unexpected results.
If after these steps the issue persists, consider deleting the existing Decision Table record and creating a new one.
Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.