DecisisionTable - Default Resukt

edneyimme
Giga Expert

Hi all,

 

I have a decision table where I defined a default value to be used in case no criteria match.

 

Here is my decision table. In my flow, when no criteria are matched, I expected to receive the default result.

 

However, this is not happening — instead, I am receiving "--" as the return value.

 

edneyimme_0-1749200318401.png

 

 

 

1 ACCEPTED SOLUTION

Nayan  Dhamane
Kilo Sage
Kilo Sage

Hello,

Verify Default Answer Configuration:

  • Navigate to the sys_decision_question table.

  • Locate the record associated with your Decision Table.

  • Ensure that the Default Answer field is set to True.

  • Also, check that the Active field is set to True.

If the Active field is set to False, the Decision Table might not consider it as a valid option, leading to unexpected results.

If after these steps the issue persists, consider deleting the existing Decision Table record and creating a new one.

If my answer solved your issue, please mark my answer as Correct & Helpful based on the Impact

Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.

View solution in original post

1 REPLY 1

Nayan  Dhamane
Kilo Sage
Kilo Sage

Hello,

Verify Default Answer Configuration:

  • Navigate to the sys_decision_question table.

  • Locate the record associated with your Decision Table.

  • Ensure that the Default Answer field is set to True.

  • Also, check that the Active field is set to True.

If the Active field is set to False, the Decision Table might not consider it as a valid option, leading to unexpected results.

If after these steps the issue persists, consider deleting the existing Decision Table record and creating a new one.

If my answer solved your issue, please mark my answer as Correct & Helpful based on the Impact

Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.