Documentation Required Before Application Publishing

[SahithiK04]

Hi Community,

We are currently preparing to publish a ServiceNow application and are working on the required documentation before moving to the publishing stage.

So far, we have prepared/documented:

• Application configuration details

• Positive and negative test cases

• Store listing information

We would like to understand if we are missing any important documentation or validation steps.

Could anyone with experience in publishing applications to the ServiceNow Store please advise on:

• Mandatory documentation required before submission

• Recommended templates or formats

• Installation/upgrade and security-related documentation

• Commonly missed items or reasons for applications being sent back during review

• Any checklist or best practices you recommend

Any guidance or experience would be greatly appreciated.

Thanks!

[Ankur Bawiskar · Accepted solution]

@SahithiK04 

if you login to TPP portal there I believe you should be able to download.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul - LNG]

Hi @SahithiK04 

ServiceNow has a site called Best Practices. I’m not sure if you’ve already checked it, but it may have the required documentation and resources.

It is intended to be a single source of truth for ServiceNow implementation guidance and provides process documentation, templates, and test cases. ServiceNow has built a lot of the content based on proven best practices.

I’d suggest having a look there first. You may need to search a little, but hopefully you’ll find something useful for what you’re looking for.

https://mynow.servicenow.com/now/best-practices/home 

https://youtu.be/iRn0ERk2fig

[Tanushree Maiti]

Hi @SahithiK04 

As per my knowledge , for any best practices and expert guidance, templates, process presentation, scope guide, architecture blueprint etc. - searching place is mynow

https://mynow.servicenow.com/now/best-practices/home