Double documents getting uploaded after submitting a case from catalog

Akshay Jugran
Tera Expert

‎12-12-2023 10:33 PM

Hi all,

When I am submitting a case with attachments in it from a catalog those attachments are getting updated twice.

can anyone guide me with this. 

Thanks.

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Eswar Chappa
Mega Sage
Mega Sage

‎12-13-2023 06:57 AM

Hi @Akshay Jugran 

 

Please give a try with the below solution.

 

https://www.servicenow.com/community/itsm-forum/duplicate-attachments-are-getting-attached/m-p/24486...

 

Thanks & Regards,

Eswar Chappa

Mark my answer correct and Helpful if this helps you 😀

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