Duplicate item visible & Short description is not visible for those on ESC portal

MarotiR
Kilo Contributor

16 hours ago

Hi Everyone,
 -I'm not able to see the short description of item and multiple duplicate item(software model) visible with same name as see in below screenshot  item is record of software model:

MarotiR_1-1757324643392.png


Expected behavior is in below screenshot which is unique and with short description item:

MarotiR_0-1757324590291.png

 

How to resolve this issue can anyone suggest?

 

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RaghavSh
Kilo Patron

10 hours ago

did you check your sc_cat_item table? You should be having the items with same name

 

Also regarding short description, check the short descriptions in "sc_cat_item" table for missing short desc items.


Raghav
MVP 2023
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