Editing Placeholder Text on Phone Number (E164) Field

[EmilioGuaj]

Hi!

I am trying to find how to edit the placeholder text on a field of type "Phone Number (E164)". There seems to be an OOB default and in our QA and DEV environments it shows (999) 999-9999, but in production it shows as 999-9999.

Any recommendations on how I can change this default placeholder. Or where can I find the root issue.

Thank you!

[Sandeep Rajput]

@EmilioGuaj Please compare the system property glide.phone_number_e164.display_national on dev and prod and see if there are differences in the values of this property in these environments. For more information please refer to https://www.servicenow.com/docs/r/platform-administration/r_ConfigureE.164PhoneNumberFields.html for more information on this property.