Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Editing Placeholder Text on Phone Number (E164) Field

EmilioGuaj
Tera Contributor

‎03-09-2026 10:16 AM

Hi!

 

I am trying to find how to edit the placeholder text on a field of type "Phone Number (E164)". There seems to be an OOB default and in our QA and DEV environments it shows (999) 999-9999, but in production it shows as 999-9999.

 

Any recommendations on how I can change this default placeholder. Or where can I find the root issue.

 

Thank you!

 

 

Preview file
8 KB
Preview file
5 KB
0 Helpfuls
  • 277 Views
1 REPLY 1

Sandeep Rajput
Tera Patron

‎03-10-2026 09:16 AM

@EmilioGuaj Please compare the system property glide.phone_number_e164.display_national on dev and prod and see if there are differences in the values of this property in these environments. For more information please refer to https://www.servicenow.com/docs/r/platform-administration/r_ConfigureE.164PhoneNumberFields.html for more information on this property.

0 Helpfuls