Getting OutOfMemory Errors Causing The Instance To Crash

2470 IT
Tera Contributor

‎01-09-2023 03:03 AM

Hello, 

 

Recently, our self-hosted instance (Tokyo Patch 4) is failing to operate due to a java.lang.OutOfMemory errors.

After some research we've found out that Servicenow instance uses java 32bit which limits the maximum heap size of the jvm to 2GB, so that means we can't increase it even if the VM hosting it has much memory memory available.

 

Does anybody know of a solution to an OutOfMemory error?

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Community Alums
Not applicable

‎01-09-2023 03:05 AM

Hi @2470 IT ,

 You can get help from this KB : How to Resolve Java Crashes and Java Out of Memory Errors on Edge Encryption Proxies 

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2470 IT
Tera Contributor

‎01-09-2023 04:49 AM

Unfortunately, it didn't help... Is there a way you know how to upgrade my instance to work with 64bit instead of the default 32 bit?

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Community Alums
Not applicable
In response to 2470 IT

‎01-09-2023 05:11 AM

Hi @2470 IT ,

 Follow this KB :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080190

 

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Brian132
Tera Contributor

‎01-24-2023 06:11 AM

Not sure if you resolved this, but you might have a look at https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870983

 

 

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