Hi all,
When I am trying to auto populate caller's email, location and manager in the incident after changing the caller, it is auto populating the email and manager's field but not the location field, I am using client scripts and script include for this
This is my client script
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var caller_details = g_form.getValue('caller_id');
var ga = new GlideAjax('AutoPopulate_CallerInfo');
ga.addParam('sysparm_name', 'getCallerInfo');
ga.addParam('sysparm_value', caller_details);
ga.getXML(callback);
function callback(response){
var answer = response.responseXML.documentElement.getAttribute("answer");
var test = answer.split(',');
g_form.setValue('u_email_id', test[0]);
g_form.setValue('u_caller_s_location', test[1]);
g_form.setValue('u_caller_s_manager', test[2]);
}
}
and this is my script include
var AutoPopulate_CallerInfo = Class.create();
AutoPopulate_CallerInfo.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getCallerInfo: function() {
var sysIdofcaller = this.getParameter('sysparm_value');
var x = new GlideRecord('sys_user');
x.addQuery('sys_id', sysIdofcaller);
x.query();
if (x.next()) {
return x.email+','+x.location+','+x.manager;
}
return '';
},
type: 'AutoPopulate_CallerInfo'
});
Please help! anyone!
