Glideajax script include

[MohdF]

Hi all,

When I am trying to auto populate caller's email, location and manager in the incident after changing the caller, it is auto populating the email and manager's field but not the location field, I am using client scripts and script include for this

This is my client script

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
	var caller_details = g_form.getValue('caller_id');

	var ga = new GlideAjax('AutoPopulate_CallerInfo');
	ga.addParam('sysparm_name', 'getCallerInfo');
	ga.addParam('sysparm_value', caller_details);

	ga.getXML(callback);

	function callback(response){
		var answer = response.responseXML.documentElement.getAttribute("answer");
		var test = answer.split(',');

		g_form.setValue('u_email_id', test[0]);
		g_form.setValue('u_caller_s_location', test[1]);
		g_form.setValue('u_caller_s_manager', test[2]);
	}
	

}

and this is my script include

var AutoPopulate_CallerInfo = Class.create();
AutoPopulate_CallerInfo.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getCallerInfo: function() {
        var sysIdofcaller = this.getParameter('sysparm_value');

        var x = new GlideRecord('sys_user');
        x.addQuery('sys_id', sysIdofcaller);
        x.query();
        if (x.next()) {
            return x.email+','+x.location+','+x.manager;

        }

        return '';


    },

    type: 'AutoPopulate_CallerInfo'
});

 Please help! anyone!

[Pratima Kalamka]

Hello @MohdF ,

Please refer this link:

https://www.servicenow.com/community/app-engine-forum/on-incident-form-trying-to-auto-populate-the-e... 

https://www.servicenow.com/community/guided-learning-itsm/i-want-to-auto-populate-the-user-details-b... 

If my answer is helpful please mark it as helpful or correct!!

Regards,

Pratima.k

[swathisarang98]

Hi @MohdF ,

I tried your code in my PDI all three field are getting populated, could you please try with a user record where  all three values are filled like EMAIL,manager and location,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[MohdF]

I don't why its not working I am using the users who have all the details email, location and mail

Please refer to the image attached.

Thank you!

[Jitendra Diwak1]

Hi @MohdF,

Please type cache.do in navigator. Also please try this below code:

var x = new GlideRecord('sys_user');
x.addQuery('sys_id', '62826bf03710200044e0bfc8bcbe5df1');
x.query();
if (x.next()) {
    gs.info(x.getValue('email') + ',' + x.getValue('location') + ',' + x.getValue('manager'));

}

Please user x.getValue instead of .email hope this will work out.

Please accept my solution if it works for you and thumps up.

Thanks

Jitendra

[swathisarang98 · Accepted solution]

@MohdF ,

what type of field you have used for Callers location ? and are you referencing it to cmn_location table or not ?

please put an alert and check what you are getting ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang