Hide "Create Your Own" Tab from the "New List" Pop-up in UI Builder

[soniachauha]

Hello ServiceNow Community,

I am working with the UI Builder in the Zurich release and I have a question regarding the List page functionality.

When a user clicks "New" to create a list, a pop-up appears with two tabs: "Create Your Own" and "Start from Existing". For our use case, we want to restrict users to only create lists based on existing ones.

Is there a way to configure the "New List" pop-up to hide the "Create Your Own" tab, so that only the "Start from Existing" option is visible?

I've looked through the component configurations but haven't found a straightforward option to achieve this. I am wondering if this requires a specific ACL, a client script, or if there's another method I might be missing.

Any guidance or suggestions from the community would be greatly appreciated!

Thank you

[Vaibhav Chouhan]

Yeah, so in Zurich there’s no simple switch to hide just the “Create Your Own” tab in that New List pop-up.

That modal is coming from the Now Experience component itself, and both tabs are baked into it. It’s not something you can toggle off with a property or a checkbox.

ACLs won’t really solve it either. They control what users can actually create or access, but they don’t remove that tab from the UI.

Client scripts won’t help much here either since this is UI Builder / Now Experience, not classic UI. You can’t reliably hide part of that modal with a simple script.

If you really need to enforce “Start from Existing” only, the supported way would be to replace the standard New action with your own custom action and modal in UI Builder, where you control exactly what users see and can do. Just keep in mind that this means recreating the logic behind the “Start from Existing” flow, since the OOTB modal handles both options internally.

So basically, there’s no OOTB way in Zurich to hide just that one tab. It would require replacing the default behavior rather than configuring it.