Hide/Show Survey Question

JackieZhang · ‎05-07-2026

How to hide/show survey question based on very complex condition? can we used unload client script for it?

Ankur Bawiskar · ‎05-08-2026

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Tanushree Maiti · ‎05-08-2026

Hi @JackieZhang

1. For complex logic, you can hide survey questions based on dependencies. Question C depends on B, which depends on A. The survey engine evaluates these to show/hide questions dynamically.

Refer following post for screen shots:

How can I hide or set read-only a survey question

For Visual help , check this video.

https://www.youtube.com/watch?v=8TqvqZMfZow&t=5s

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Tanushree Maiti · ‎05-08-2026

Hi @JackieZhang ,

By any chance if you are using Washington DC Patch 1 below version- this KB is for you.

KB1644137 Surveys with 2 or more dependencies don't hide the questions correctly

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti