How do I force a redirect to the Workspace view in the ServiceNow notification bell?

[spastorga]

Currently, the redirect sends to the classic view if I am in that view and to the Workspace if I am in the Workspace. How can I force it to always open in the Workspace view?

[Ankur Bawiskar]

@spastorga 

I believe the URL it picks is based on where is the user currently either in Core UI or Workspace and we can't control this

But still check this link if this helps

Configure notifications in Service Operations Workspace for ITSM 

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[spastorga]

Hi, thank you so much for the information provided. It doesn't exactly help with what I need, but it's still useful. Thanks!

[Ankur Bawiskar]

@spastorga 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏