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How do Reference Qualifier on variable work on Target Record once the Record Producer?

Swathi P
Tera Guru

Hello Team,

 

I have reference qualifier available on Record Producer . I want it work on Target Record if the user wants to edit the variable from Target Record How can i achieve this 

13 REPLIES 13

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Swathi P 

 

It’s not recommended to change the variables once the user has submitted the record, as doing so can impact several dependent components — possibly including SLAs.
However, if you still want to make it editable, you can add the Variable Formatter in the Record Producer and then make the variable editable.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858431

https://www.servicenow.com/community/developer-forum/how-to-add-variable-editor-on-to-incident-form/...

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Swathi P
Tera Guru

I made the variable editable  but the reference qualifier on variable is not working once the record producer is submitted

 

any screen shot?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Swathi P
Tera Guru

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