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How integrate the ServiceNow with Odoo ERP

ObedK
Tera Contributor

Can anyone help me to integrate the ServiceNow with Odoo ERP

2 REPLIES 2

Vishal36
Mega Guru

Hi @ObedK

Integrating ServiceNow with Odoo ERP is a smart move, and here are a few things you’ll want to consider:

  • Data Flow: First, you’ll need to decide what data needs to flow between ServiceNow and Odoo—like customer details, orders, or inventory. Knowing this will guide the integration.
  • Meta-Data Sync: It’s not just about syncing the main data—think about the meta-data too. For example, syncing ticket statuses in ServiceNow with order states in Odoo, while keeping associative data (like customer names or project links) intact. This ensures everything stays in context across systems.
  • Real-Time Updates: If you’re looking for automated, real-time syncing to keep everything fresh and accurate, then an integration tool is definitely the way to go. Manual processes are prone to errors and delays.
  • API Usage: Both ServiceNow and Odoo offer strong APIs, but seamless integration means making sure data flows back and forth without hiccups, especially when syncing more complex data structures.

If you’re looking to sync not just the core data but also meta-data (relationships and context) between ServiceNow and Odoo, OpsHub Integration Manager, a ServiceNow Partner is what you may want to explore.  It can handle bi-directional, contextual syncing, making sure everything—customer data, orders, ticket statuses—stays aligned and connected in both systems in real-time. All this without writing a single line of code:)

Hope it helps!