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How to copy the attachment from Interaction(parent) to incident(child)

Community Alums
Not applicable

When I add the attachments in the interaction form then in the child task--in "incident" the attachment should come on this form also.

UTSAVJAISWAL_0-1678343268380.png

In Incident I want the same attachment as of Interaction form.

Please provide the solution with the code, its urgent

Thanks & Regards
Utsav

 

1 REPLY 1

Sagar Pagar
Tera Patron

Hi @Utsav JAISWAL,

Take a look  at old threads. It will be helpful.

How to transfer attached files from interaction to request or incident? 

Agent Workspace - Attachments are not copied over to Incident from Interaction 

 

Thanks,
Sagar Pagar

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