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How to remove multifactor authentication without logging in to serviceNow PDI

admin8375
Tera Contributor

‎04-15-2024 03:46 AM

I have my instance ID and password but multifactor authentication is active in my PDI and I have reset my phone and there is no way I can get my authenticator app back. How can I disable multifactor authentication in my serviceNow PDI.

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Dr Atul G- LNG
Tera Patron

‎04-15-2024 05:46 AM

Hi @admin8375 

 

Reset the instance. 

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