how to use gs.eventQueue() parameters in notification?

dev115415
Tera Expert

‎06-01-2023 06:39 AM

Hello

how to use gs.eventQueue() parameters in notification? I want to send an email and in email body I want to show that parameter. Like say for example I send the requester's full name. This I need to send from script include to email.

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Devender Kumar
Tera Guru
Tera Guru

‎06-01-2023 08:38 AM

Hi @dev115415 ,

Please refer the below link.

https://www.servicenow.com/community/developer-forum/how-to-use-gs-eventqueue/m-p/2397295#:~:text=Us... 

 

You need to use GlideRecord for a table from which you want to fetch the requester's full name

Please refer below script.

 

/* Catalog Client Script: On Submit */

var sysIdRitm = g_form.getUniqueValue();

var ajx = new GlideAjax('updateRemoveUsersDevices');
ajx.addParam('sysparm_status', "status");
ajx.addParam('sysparm_sysId', sysIdRitm);
ajx.getXML(updateValues);
    function updateValues(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
    }

/* Script Include: */

status: function (){
var sysId = this.getParameter('sysparm_sysId');

var ritmSysId = new GlideRecord('sc_req_item');
ritmSysId.getValue(sysId);
            
gs.info("Script Include - ritmSysId:" + ritmSysId);
                
gs.eventQueue('usr_updated',ritmSysId, ritmSysId.opened_by); // check field name for submitted by
}

 

and in the notification select Event parm 1 contains recipient

and 

Event parm 2 contains recipient
 

If my answer resolves your issue then please mark it as correct and helpful.

Regards,

Devender

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dev115415
Tera Expert
In response to Devender Kumar

‎06-01-2023 08:50 AM

My main objective is to know as to how to fetch the parameters in the message body of the email notification. Like I saw somewhere they use ${event.....} thing.

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