HTML field is not rendering in Workspace after Zurich Patch 12

[sarikas22133058]

Hi,
I am facing an issue after upgrading from Zurich Patch 10 to Zurich Patch 12.

I created a new field on a table with type = HTML. The field is added to the form and also configured in Workspace.

In Zurich Patch 10, the field content was rendered correctly as HTML in Workspace.

However, in Zurich Patch 12, the same field is displaying the HTML tags instead of rendering the content. For example, tags like <br>, <p>, etc. are visible on the Workspace form.

Has anyone faced the same issue in Zurich Patch 12?

Is there any known change, workaround, or solution to make the HTML field render properly in Workspace?

Steps to reproduce:
1. Create a new field of type HTML on a table.
2. Add the field to the form.
3. Configure the field in Workspace.
4. Open a record in Workspace.
5. HTML content is displayed as tags instead of rendered output.

I have attached screenshots from both Zurich Patch 10 and Zurich Patch 12 for comparison.

Any help would be appreciated.

Thank you.
sarika satpute

[Ankur Bawiskar]

@sarikas22133058 

see below links

KB1783588 

Disable embedded HTML code [Updated in Security Center 1.3] 

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[sarikas22133058]

Hi  @Ankur Bawiskar ,

Thanks for your suggestion. Unfortunately, this solution is not working in my case.

I am using a custom table in Workspace on Zurich Patch 12. The field type is HTML, but the content is still displayed as plain text and HTML tags are visible instead of being rendered.

Has anyone found another solution or workaround for this issue? Any guidance would be appreciated.

Thank you.
sarika satpute

[Ankur Bawiskar]

@sarikas22133058 

please raise a case with ServiceNow as it looks like an upgrade issue