Instance Banner Logo is not getting updated

devashishku
Tera Contributor

3 weeks ago

Hi all,
I was trying to update my instance logo by uploading the System Configuration Banner UI16 column but he logo is not getting reflected on the navbar.
Even I have tries to upload the Image and then add it to system properties>system, it also didn't work.
My instance is domain bases and i am doing on the global level.

Is there anything I am doing wrong. Please guide me.
Attaching some screenshots below:-

 

devashishku_0-1764592662915.pngdevashishku_1-1764592680766.pngdevashishku_2-1764592703763.pngdevashishku_3-1764592734272.png



Thanks & Regards,
Devashish Kumar

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @devashishku 

 

Sometimes it’s just a cache issue. Try clearing the cache using cache.do, then log out and log back in.”

 

DrAtulGLNG_0-1764592875315.png

 

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Dr. Atul G. - Learn N Grow Together
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devashishku
Tera Contributor
In response to Dr Atul G- LNG

3 weeks ago

Thanks Atul for your quick reply but after clearing the cache, still I am not able to see the updated banner logo.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to devashishku

3 weeks ago

try to upload image again and then do the cache. It is mainly a cache issue.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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GlideFather
Tera Patron

3 weeks ago - last edited 3 weeks ago

Hi @devashishku,

 

it might sound silly, buuuuut have you saved it? 😄 I remember my experience uploading a new logo and it was quite difficult in my PDI...

 

Upload the new logo, then wait until it's fully loaded, fully displayed in the preview and then save it.

GlideFather_0-1764613284697.png

 

When you upload it and save it directly, it was somehow not effective. I don't remember exactly, but cache wasn't the thing, I tried in incognito window and the logo was still not there...

 

Btw what browser do you use?

 

EDIT: is your scope set to global? Now when I was simulating it, it made me think it might have been my struggle 😄 

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No AI was used in the writing of this post. Pure #GlideFather only
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