instance offline

mihirm
Tera Contributor

‎10-09-2024 03:24 AM

Due to some technical glitch in my instance my instance is appearing offline after the sign in page .

Preview file
218 KB
0 Helpfuls
  • 1,047 Views
2 REPLIES 2

Dr Atul - LNG
Tera Patron

‎10-09-2024 04:54 AM

Hi @mihirm 

 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

 

0 Helpfuls

AndersBGS
Tera Patron

‎10-09-2024 10:55 PM

Hi @mihirm 

 

as you might know, there is no support available from s ServiceNow in relation to PDI, hence you’re limited to two options:

  •  wait, it should come online after some time.
  •  If you get tired of waiting, release your instance and request a fresh installation. NOTE, all development that haven’t been backed up will be lost for good.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

 Anders

0 Helpfuls