is Ai use in servicenow

[Nikhil Bajaj9]

Hi @anushkreche ,

Yes, Artificial Intelligence (AI) and especially Generative AI (GenAI) are integral to the ServiceNow platform, powering features such as task automation, agent productivity, predictive maintenance, intelligent customer service, and more recently, autonomous AI Agents that perform complex, goal-oriented tasks. ServiceNow integrates AI throughout its cloud-based Now Platform to enhance workflows and deliver AI-powered experiences across different business functions like IT, customer service, and security

Regards,

Nikhil Bajaj

[AndersBGS]

Hi @anushkreche ,

 have you followed along for updates and release notes provided by ServiceNow? latest branding is ServiceNow AI platform.

[Bhuvan]

@anushkreche 

AI is integral part of ServiceNow's roadmap and ServiceNow LLM keeps maturing over time and is definitely better now than before.

Refer below links,

https://www.servicenow.com/au/ai.html?state=seamless

https://www.servicenow.com/au/now-platform/what-is-generative-ai.html

Especially AI Agents and Now Assist for Creator would be helpful that combines AI platform with GenAI capabilities and helps with summarization, Code generation, Spokes generation, Test generation and much more. 

Check below ServiceNow AI Academy Playlist for more details,

https://www.youtube.com/watch?v=irrqFJlPDK8&list=PLkGSnjw5y2U407_1UQQaVVrD13-MFi5ia&ab_channel=Servi...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@anushkreche 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan