Issue while using Auto-Populate in Utah Version
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‎10-23-2023 08:39 AM
When selecting variable type as 'Single Line Text', variable value in catalog showing as Sys_ID not the display value, but when selecting variable type as 'Reference' its showing display value in catalog but after submitting the catalog, RITM & its TASKs don`t have any value in that variable, its showing empty. Is this is a bug or I am doing it incorrectly.
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‎10-23-2023 10:35 AM
It sounds like the auto populate configuration is using a reference variable. The value of that will be a sys_id, you need to dot walk on that record to the display field (name, number, etc.) depending on what the table is.
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‎11-02-2023 10:05 PM
Issue remains same for me, we recently upgraded to Utah, as we used auto- populate feature in our catalog item I am unable to fetch the populated value in RITM or tasks instead I can able to see blank value.
Help will be appreciated.
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‎01-08-2024 01:33 PM
We are having the same issue - it appears to be working on the Portal form, but when the information comes over to the RITM/Task they are blank. Any additional news on this?
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‎01-08-2024 01:35 PM
Do you have any scripts that run on the RITM/Task that modify those variables?
