MS teams Self configure chat bot is not working after clone

Chinmay_P
Tera Contributor

yesterday

Hello everyone,
We recently cloned our DEV instance, and since then, the self-configured bot in MS Teams has stopped working.
To preserve the MS Teams integration, we used the "Preserve & Exclude" tables mentioned in this KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1215939.

Additionally, I did not set `sn_va_teams.exclude_msteamsbot_cleanup_afterclone=true` on either the source or destination instances, and I have a backup of the tables referenced in that same article.

I have reviewed several community resources, but I am unsure which is the most relevant for our situation. Could anyone provide guidance on how to resolve this? Here are the articles I have reviewed so far:

 

0 Helpfuls
  • 167 Views
2 REPLIES 2

Tanushree Maiti
Tera Patron

yesterday

Hi @Chinmay_P 

 

Is it throwing any error. Share it.

Go to Connection  and regenerate the token  in Dev again.

Ensure Endpoint is non-prod Azure URL.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
0 Helpfuls

Chinmay_P
Tera Contributor
In response to Tanushree Maiti

56m ago

Hello Tanushree,
Thank you for your help.
I have the XML for the tables mentioned in this article.
Will importing these files resolve the issue?

Additionally, could you elaborate on how to regenerate the token in Dev? Please ensure the endpoint is the non-prod Azure URL.

0 Helpfuls