MS teams Self configure chat bot is not working after clone

[Chinmay_P]

Hello everyone,
We recently cloned our DEV instance, and since then, the self-configured bot in MS Teams has stopped working.
To preserve the MS Teams integration, we used the "Preserve & Exclude" tables mentioned in this KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1215939.

Additionally, I did not set `sn_va_teams.exclude_msteamsbot_cleanup_afterclone=true` on either the source or destination instances, and I have a backup of the tables referenced in that same article.

I have reviewed several community resources, but I am unsure which is the most relevant for our situation. Could anyone provide guidance on how to resolve this? Here are the articles I have reviewed so far:

• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965296
• https://www.servicenow.com/community/developer-forum/ms-teams-is-not-working-is-not-responding-after...
• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2561607

[Tanushree Maiti]

Hi @Chinmay_P 

Is it throwing any error. Share it.

Go to Connection  and regenerate the token  in Dev again.

Ensure Endpoint is non-prod Azure URL.