Multiselect records while creating a Request from portal

[uzzawal]

Hi Experts, 

We are loooking for a solution where users can select multiple records (~50 records at a time) from the custom table (global policies)  while creating the request from portal, please suggest if we can build any custom component for better user experience. 

Kind Regards.

[Runjay Patel]

Hi @uzzawal ,

You can create "List Collector" type variable.

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Runjay Patel - ServiceNow Solution Architect
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[uzzawal]

Hi Runjay, Thank you for your response, list collector type variable will not help as it will show only display value of the record, rather we would like to provide an option to show list of records with all the columns so that user can see all attributes for the record. I know this is something not available OOB but if someone have come across similar scnerio.

[Runjay Patel]

Hi @uzzawal ,

Due to security reason ServiceNow wont allow to view entire record of user table. Same list type field work in backend view for the way you are expecting. 

Portal user or end user does have permission to view entire record as ACL applies. You have talk to your client and state that due to security reason we can not display list of user record, ACL does not permits to do so.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
LinkedIn: https://www.linkedin.com/in/runjay
YouTube: https://www.youtube.com/@RunjayP

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[WORKFLOW-COWBOY]

If you have a catalog variable of type List Collector, it will still show as a regular List Collector if you view the Catalog item in the "platform" or "backend" interface. 

If the user is not familiar with this, you could make a Content Item of type External URL that will redirect them to the Platform view of the catalog item. 

The other solution would be to start making your own Service Portal widget, which could be more time consuming.