now mobile app

SahithiC
Tera Contributor

‎11-19-2024 11:56 PM

In now mobile app I have incident applet is there in that the incidents are showing only for requested / opened by and behalf of requests so I need that watchlist users are also able to see.

Here the watchlist condition is added in the studio and my request filters but it is not reflecting in app.

 Soo how can I modify that for watchlist user also need  to see the requests and incidents

 

 

0 Helpfuls
  • 349 Views
1 REPLY 1

mayorka
Tera Contributor

‎11-24-2024 06:50 AM - edited ‎12-03-2024 05:26 PM

In the Configuration Studio, make sure that the filter you applied for requests or incidents is configured to also include items associated with users in the watch list.

 

192.168.100.1 192.168.1.1

0 Helpfuls