Option to enable proactive triggers not found. Cursor sits and spins.

[Marc White]

Installed and activated the Proactive Triggers plugin.   Changed the com.glide.cs.advanced-chat-popover system property from False (default) to True.  Set my Application Scope to Proactive Triggers.  Navigated to Conversational Interfaces > Settings. The cursor sits spinning. The settings page never appears.

[Community Alums]

Hi @Marc White ,

Please refer to this thread : https://www.servicenow.com/community/architect-forum/proactive-triggers-not-visible-post-activation-...

[Marc White]

Agent Chat is already installed.   

The error Appearing in the log as the cursor spins is -

Illegal access to getter method getMessage in class org.mozilla.javascript.RhinoException

[Marc White]

The Virtual Agent, Agent Chat and Sidebar menu options all work.  The errors appear and the cursor just spins if General is selected.