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Override notificationsotifiaction

ShaziyaS4380655
Tera Contributor

2 hours ago

I have a reqirement of triggering the custom notification , where i have used the check condition like disable default notifications ==true in custom notifications, but still it is triggering the OOTB notifications , is the overrides field in the notifications table can help? any help with the inputs is appreaciated and thank you in advance

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8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

2 hours ago

Hi @ShaziyaS4380655 

 

Why not you disable the OOTB notification?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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ShaziyaS4380655
Tera Contributor
In response to Dr Atul G- LNG

an hour ago

@Dr Atul G- LNG 
It might impact other applications , if i disable it 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to ShaziyaS4380655

an hour ago

The notification is configured for a single table, mate. It will only impact that module and only for the specific conditions you set. Since you already created a custom notification on that table, it won’t have any impact beyond that.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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ShaziyaS4380655
Tera Contributor
In response to Dr Atul G- LNG

an hour ago

Like we have disabled default notifications and created custom notifications which applies to our organization si these notificatiosn are triggering in our custom application , if i disable it then it will impact other users of the different applciation

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