Pipelines and Deployments - Configure environments gives Could not connect to the environment.

[Sri29]

Am using Pipelines and Deployments Guided Setup to configure set of environments in my Production instance. Below are details specific to instance.

Name: myName

Instance Type: Production

Instance URL: <https://my.service-now.com>

Instance Id: from stats.do

Application: Global 

Instance credential: <test instance>

Is Controller.?  Yes

ERROR: Could not connect to the environment. [Method failed: (/api/sn_pipeline/pipeline/validate_connection) with code: 401 - Invalid username/password combo]

Validating the connection is failing with above error. Please advise.?

[Sri29]

Any responses whether required more details is appreciated. I believe this is basic configuration to have pipeline setup. It would be helpful if there is more documentation available to diagnose the problem. 

[Edoardo M]

Hi @Sri29,

please review the following NowCreate guide, it contains a lot of information and links to resources and docs: ServiceNow Development Pipeline Management Guide.

About your authorisation issue (401), please make sure that the credentials are for the environment you're targeting, e.g.:

• Instance Type: Production
• Instance credential: <Prod instance> instead of <Test instance>

Please mark reply as Helpful/Correct, if applicable. Thanks!

BR,

Edo