Playbook is keep on loading

dgovindhara · Wednesday

Hello,

I have custom table (X) and custom playbook created for table X. It is working fine in Yokohama release. We have upgraded recently to Zurich patch 4. We are actually creating a record using playbook record generator only. After upgrade, if we open the playbook and fill the details in record generator step and click on continue, its keep on loading. No record generated at the backend as well as it is not moving to further step in playbook.

Please help us out ASAP if someone across this issue.

Thanks in advance!

Dr Atul G- LNG · yesterday

Log a case buddy with SN support.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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dgovindhara · yesterday

Ok Atul. Anything else we can check from our end too?

Dr Atul G- LNG · yesterday

No mate, we already updated/repaired the plugins. Can you check if there is any latest patch available for Playbook? Just a wild guess.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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dgovindhara · yesterday

Its already in 28.3.1 patch 4 zurich latest version

Dr Atul G- LNG · yesterday

my client - glide-yokohama-12-18-2024__patch10-hotfix1-12-23-2025

And we have no issue recently. Better log a now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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