05-01-2026 12:17 PM
How do I remove the thread of a reply email before it is written to the activity log?
05-01-2026 08:33 PM
Hi @Gus Navas
If it is for agent of CSM , then refer Disable email responses from the case activity stream
else refer: https://www.servicenow.com/community/itsm-forum/how-to-hide-specific-email-from-activity-logs/m-p/85...
05-01-2026 09:10 PM
Hi @Gus Navas ,Please check the following threads :https://www.servicenow.com/community/itsm-forum/remove-original-message-text-from-a-comment-added-by...https://www.servicenow.com/community/itsm-forum/how-to-hide-specific-email-from-activity-logs/m-p/85...https://www.servicenow.com/community/developer-forum/hide-sent-received-email-from-the-activity-log-...Please mark helpful and correct answer if it's worthy for you.
