Requestor and Fulfiller license requirement

[Anshul Shrivast]

This requirement is about requestor and fulfiller license. As per below scenario I want to know whether User B will require fulfiller license or not. This is custom app build in App engine.

User B is a member of Group B

Scenario - User A create a record and fill the department field as (group B), once user A submit the record notification will be sent to Group B, once User B see the record he have two buttons (UI Action) as Accept or Reject, If he clicks on accept UI action button, I am changing status field (custom field) as accepted from script.

Does in this case user B will be require a fulfiller license as he will just click accept or reject and I am changing status via script.

Thanks in advance.

[Dr Atul G- LNG]

Hi @Anshul Shrivast 

Thanks for the update — I agree it’s a custom app, but at least it supports basic approval or rejection and updates the record in the backend. You may need an approval license or appropriate filter in place.

Since it’s a custom app, it would be best to involve the ServiceNow account representative who can guide you more effectively.

[Ankur Bawiskar]

@Anshul Shrivast 

my thoughts

-> better to check with your company's ServiceNow Account Representative

-> Yes, User B requires a Fulfiller license for your custom app, even with just Accept/Reject UI Actions that update status via script

Licensing - which roles require licenses? 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1652173 

ServiceNow License Roles Explained – Fulfiller, Approver, Requester 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Anshul Shrivast 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Anshul Shrivast]

Thanks for your reply @Dr Atul G- LNG @Ankur Bawiskar .

I will check with Account Representative.