servicenow

[NIRANJANAH]

child incidents are not changing the state to "awaiting change" when parent changed to awaiting change state.

the issue is coming only for :awaiting change" state, it is okay with the remaining states.

can someone please provide me the solution for this issue.

[Ankur Bawiskar]

@NIRANJANAH 

did you check if it's OOTB functionality?

If yes then did someone customize that?

If it's a custom solution then did you debug that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @NIRANJANAH 

OOTB it work like this

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-manageme...

Parent-Child state synchronization

Parent State	On Hold Reason (Parent)	Child State	On Hold Reason (Child)
In Progress	NA	In Progress	NA
On Hold	Awaiting Change/Awaiting Problem/Awaiting Vendor	Same as parent	Same as parent
On Hold	Awaiting caller	Not updated	Not updated
Resolved	NA	Resolved. The Activity log in the child incident form is updated with the resolution notes copied from the parent Incident.	NA
Closed	NA	Not closed. Child incidents must always be closed by the caller or by the system based on the auto-closure property.	NA
Canceled	NA	NA	NA