SOW-Create Request from the tab

Alia · ‎06-26-2025

Hi Team,

I have a requirement to create a tab in SOW as New Request. I have created it by making cutsomizations in the OOTB UX page property "chrome_tab". Its working for admins but not for end users. I have not added any roles which can restrict it.

Let me know if there are any customizations where we can add roles to restrict it.

Ankur Bawiskar · ‎06-26-2025

@Alia

if your user doesn't satisfy Table.None CREATE ACL on that Request table then that option will be hidden.

Also there is a workaround which you can do by mentioning the role in chrome_tab property such as itil or sn_request_read

Check below response and also the link

Chrome tab availability for specific role user in service operations workspace

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Alia · ‎06-26-2025

I already tried adding the role -itil still not visible for itil users .

Below is the code i used

{

"label": {

"translatable": true,

"message": "New Request"

},

"routeInfo": {

"route": "record",

"fields": {

"table": "sc_cat_item",

"sysId": "-1"

},

"multiInstField": ""

},

"condition": {

"tableDescription": {

"table": "sc_cat_item",

"canCreate": true

},

"roles": [

"itil"

]

}

Shruti · ‎06-26-2025

@Alia it should be "sc_req_item" or "sc_request' table