UI Action - Form Link - SOW Workspace

swathi55
Tera Contributor

yesterday

Hello,

 

I created a UI Action (Form Link) on a custom table/form and need it to be available in the Service Operations Workspace (SOW). I created a corresponding Workspace Client Script, and the link is displayed correctly in the workspace.

However, the URL is not a standard HTTP/HTTPS URL. It is a custom protocol/application link intended to launch a locally installed application on the user's machine.

While the link is visible in the workspace, clicking it does not trigger any action. Has anyone implemented a similar use case in Workspace? Is there a supported way to launch a locally installed application or invoke a custom protocol from a UI Action/Form Link in SOW Workspace?

 

Thanks

 

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Sachin_Nasa
Tera Guru

yesterday

Hi @swathi55 ,
Could you please share the script which you used and some screenshots to resolve please.

Thanks & Regards,
Sachin Narayanasamy
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Ankur Bawiskar
Tera Patron

yesterday

@swathi55 

you didn't share the script etc and screenshots

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Tera Patron

yesterday

Hi @swathi55 

 

Please share the script so others can review it and help you troubleshoot the issue.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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