UI Builder : Attchments shows read only for non-admins in submit-record page

gowdash
Mega Guru

‎09-29-2023 11:12 AM

Dear Experts,

 

We are using UI builder to build a landing page in which we are using the OOB submit-record page to create requests in to a custom fulfillment table. For non-admins, the attachment is read only, it works for admins though. Checked all the ACLs etc. with no luck. FYI, it works fin in Employee Service Center.

 

Please advise as it has become a show stopper.

 

gowdash_0-1696011154865.png

 

 

Best Regards,

Gowdash

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SivaranjaniR
ServiceNow Employee
ServiceNow Employee

‎07-05-2024 08:11 PM - edited ‎07-05-2024 08:12 PM

Here are a few things you could check:

  1. Roles: Ensure that the non-admin users have the necessary roles to create and modify records in the custom fulfillment table.

  2. Access Control List (ACL): Double-check the ACLs for the custom fulfillment table. Make sure that the ACLs are not just allowing ‘admin’ role but also the roles assigned to non-admin users.

  3. UI Policy or Client Script: Check if there’s a UI Policy or Client Script that might be making the attachment field read-only for non-admin users.

  4. Domain Separation: If you’re using domain separation, ensure that the records and tables are in the correct domain.

  5. Form Design: Check the form design for the table. Make sure the attachment field is not set to read-only.

If all these are correctly set and you’re still facing the issue, it might be a good idea to raise a ticket with ServiceNow support for further investigation. They can help identify if there’s a platform issue causing this behavior. Hope this helps! 

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