Hi Team,
I am currently working on creating an AI Agent in ServiceNow AI Agent Studio (guided setup), and I am stuck at the “Define data access” step.
Issue:
- The User identity type is set to Dynamic user
- However, in the “Approved role(s)” field, I am:
- Unable to select any roles
- The field appears inactive/empty (only shows “—”)
- Because of this, I am unable to proceed and complete the agent creation
What I have checked/tried:
- Verified that earlier steps (specialty, tools, user access) are completed
- Tried refreshing the session and reopening the setup
- Confirmed that I am using a lab instance (Now Learning environment)
Questions:
- Are there any mandatory roles or plugins required for populating the “Approved role(s)” field?
- Is this a known issue in lab instances?
- Does the Dynamic user option require any additional configuration?
- Could this be due to missing ACLs or permissions on my user account?
Additional info:
- Instance: Now Learning lab instance
- Module: AI Agent Studio
- Step: Define security controls → Define data access
Any guidance or pointers would be really helpful.
Thanks in advance!
