Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Virtual Agent Work item routing condition

Patrick Almeid1
Tera Contributor

 

How do I take roles of users that are opening the Live Agent and use them in the work item routing condition - Virtual Agent to verify which queue to use?
 
Work item routing condition.PNG


0 REPLIES 0