Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

ITSM Module

Polyanna Silva
Tera Contributor

Good afternoon! I need to create a rule for group control, where specific groups are authorized to assign an incident to other specific groups. What is the best resource I can use for this task?

1 REPLY 1

NavinAgarwal
Mega Guru

Hi @Polyanna Silva ,

 

Please refer below thread and it's the same use case and I would use either ACL or before business rule as explained..

 

Solved: Restrict Access to Incidents While In Some Assignm... - ServiceNow Community

 

If you found my response helpful, could you please mark it as ‘Accept as Solution’ and ‘Helpful’? This small action goes a long way in helping other community members find the right answers more easily and supports the community.

 

Regards,
Navin