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5 hours ago
Good afternoon! I need to create a rule for group control, where specific groups are authorized to assign an incident to other specific groups. What is the best resource I can use for this task?
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4 hours ago
Hi @Polyanna Silva ,
Please refer below thread and it's the same use case and I would use either ACL or before business rule as explained..
Solved: Restrict Access to Incidents While In Some Assignm... - ServiceNow Community
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Navin
