Hi - apologies if this is the wrong forum - I am a new user.
We are looking to upgrade to the Advanced risk module - we had a demo from the re-seller, what they displayed was a 4 x 4 scoring matrix. We use a 5 x 5 matrix - the re-seller said they would have to do some chargeable configuration work to make it 5 x 5. After looking around this Service Now site, it appears the baseline is already 5 x 5. Could someone please confirm if this is correct?
