ITSM Module

Polyanna Silva
Tera Contributor

Good afternoon! I need to create a rule for group control, where specific groups are authorized to assign an incident to other specific groups. What is the best resource I can use for this task?

1 REPLY 1

NavinAgarwal
Mega Guru

Hi @Polyanna Silva ,

 

Please refer below thread and it's the same use case and I would use either ACL or before business rule as explained..

 

Solved: Restrict Access to Incidents While In Some Assignm... - ServiceNow Community

 

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Regards,
Navin