Regarding Data encryption

[Subana]

I want the explanation for the following questions in a document which explains how this is implemented in ServiceNow ?
1. How the ServiceNow data is managed at storage ?  Is that all encrypted ? How the encryption is handled ?

2. How the data is encrypted from end to end and also in transit ?

[Tanushree Maiti · Accepted solution]

1. ServiceNow offers three types of data-at-rest encryption upon customer request—

• column-level encryption,
• edge encryption, and
• full disk encryption

—although not all of these are enabled by default.

Refer: Data Encryption white paper

Refer this KB, you will get whitepaper links: KB2331286 Data encryption at rest options in ServiceNow 

2. Data in transit between the customer and ServiceNow is protected with TLS 1.2 .  Check this doc (page 7)

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/now-platform-forum/185977/1...

Also refer: https://www.servicenow.com/community/secops-forum/does-servicenow-encrypt-all-our-data-at-rest/m-p/1...

https://www.servicenow.com/community/developer-forum/security-at-rest-and-security-in-transit-in-ser...

[Subana]

Thank you so much for the update

[Ankur Bawiskar]

@Subana 

responses inline

1. How the ServiceNow data is managed at storage ? Is that all encrypted ? How the encryption is handled ? -> full disk encryption is by default available as free for all instances

2. How the data is encrypted from end to end and also in transit ? -> It's handled by TLS

Check the links shared by other member

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏