ServiceNow Organizational Structure

[Filipa Raquel]

Hi everyone, 

at the company we are currently changing our organizational structure when it comes to ServiceNow. 

In the past we had the very minimum to keep the system running, but now we are moving to a place where that is not enough and we want to have more strategic roles that can push the platform further into our company and our needs.

If you are up for it, I would like to here your tips and best practices on this and how a ServiceNow "team" / roles could look like or could work. 

Thanks!

Filipa

[Dr Atul G- LNG · Accepted solution]

Hi @Filipa Raquel 

I would say the best place to understand this role is in Now Create. You can download various workshop decks, foundation data, or customer onboarding decks — these often include clear definitions of such roles.